Patient Engagement Partner - Medication Management, Access Center 9a-530p

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Patient Engagement Partner – Medication Management – Access Center plays a vital part in delivering an exceptional patient experience. The Patient Engagement Partner serves as the first point of contact for patients, providing courteous and efficient support during every interaction. Responsibilities include answering incoming calls, addressing patient inquiries, and ensuring their needs are met with professionalism and empathy. In addition to direct patient engagement, this role fosters strong, collaborative relationships with designated practice and clinical teams. By maintaining ongoing partnerships, the Patient Engagement Partner helps align efforts toward shared goals, contributing to s...