Studio Manager
Tend · Washington, District Of Columbia, US
At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other.
Job description
At Tend, we do dentistry differently — combining hospitality, technology, and clinical excellence to create a patient experience unlike any other. As the Studio Manager, you’ll lead day-to-day operations for your studio, ensuring that patients receive best-in-class care while your team feels supported, engaged, and inspired. You’ll oversee 10-20+ staff members, balancing operational excellence, financial performance, and culture-building in equal measure. What You’ll Do: - Lead Daily Operations : Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow. - Champion Patient Experience : Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion. - Drive Performance : Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets. - Develop Your Team : Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff. - Promote Culture : Actively model Tend’s values and foster a culture of respect, inclusivity, and collaboration in the studio. - Partner Cross-Functionally : Work with People, Clinical, and...