Program Manager
EXL · US
We are seeking a highly organized, detail‑oriented Program Manager to support the delivery of key strategic initiatives across the organization.
Job description
About the Role We are seeking a highly organized, detail‑oriented Program Manager to support the delivery of key strategic initiatives across the organization. This role is ideal for someone with a consulting, business operations, analytics, or cross-functional project background who thrives in fast-moving environments and can quickly grasp complex topics. As a Program Manager, you will partner closely with senior leaders and cross-functional teams to bring structure, clarity, and momentum to high‑visibility programs. Key Responsibilities: Program Planning & Execution: - Support the definition, refinement, and tracking of Fan 1:1 domestic and international program objectives, milestones, and success metrics. - Ensure alignment of program goals with strategic frameworks and organizational priorities. - Maintain and improve tracking mechanisms to monitor timelines, risks, dependencies, and deliverables. Workstream Coordination: - Evaluate existing 1:1 workstreams and help identify gaps, opportunities, and new areas of focus. - Assist in the setup and documentation of new workstreams, including ownership, scopes, and reporting cadences. - Coordinate across D&A, Marketing, MarTech, Leg...