Bilingual Manager, Retail Operations (English & Spanish) - 13 Month Contract

Job description

Requisition ID: 257714 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Bilingual Manager, Retail Operations: Purpose: The Manager, International Operations, Retail Operations is responsible for documenting, designing, implementing, and monitoring a standardized operating model for Retail Banking Operations. What You’ll Do: Identify back-office process optimization opportunities to increase efficiency and reduce costs. - Support the execution of various strategic initiatives across International Operations’ footprint including planning, execution, communications & change management. Target Operating Model: - Responsible for the documentation, design, implementation, and sustainment of a standardized target service and operating model for Retail Banking Operations, which provide service and support to all clients in International Banking. - Participate in operational reviews to assess adherence to achieve a standard operating model, identify gaps and address obstacles. - Collaborate with IB groups and local teams for continuous improvement of the model (structure, processes & technology) to maximize performance and enable sharing...