Business Care Partner

Job description

The Role: Customer Service Specialist (Business Care) Location: Mechelen, Belgium (Monday, Tuesday & Thursday in the office) Permanent, Full Time: Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: As a Customer Service Specialist in our Business Care Team, you will be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved. What You’ll Do: Enhance Financial Performance: Propose process improvements and automations for efficiency; ensure compliance with all procedures. Business Partnership: Collaborate with sales teams to address customer issues; master product knowledge. Order...