Repair Services Manager

Job description

Description Company: Double E Group is a 54-year-old global company, which designs and manufactures highly engineered components and systems for a wide range of material manufacturing and converting industries, to include paper, film, foil, and packaging. We are seeking a talented leader for the position of Repair Services Manager, based out of our Global Headquarters in West Bridgewater, MA. Position Description: This role is responsible for managing the entire repair life cycle in order to provide exceptional customer service, efficient and effective repair diagnostics and project management, and drive revenue growth in repairs and new product engineering. Responsibilities: (1) Exceptional customer service (2) Efficient and effective repair diagnostics and project management (3) Drive revenue growth & profitability in repairs and new product engineering. - Clear and responsive communications with customer throughout repair lifecycle - Ensure we have true understanding of customer issues - Make sure issues are fully resolved to meet or exceed customer's satisfaction - Develop knowledge of assigned product lines – end user applications, product specifications, repairable components...