Patient Access Representative Coordinator - Adult Outpatient Pavilion - Days

Job description

Under the direction of a supervisor and/or manager, the Patient Access Coordinator coordinates Patient Access team members and processes to ensure a uniquely positive patient experience, while meeting the clinical and financial needs of the organization. This role functions as a subject matter expert in core Patient Access Functions, i.e. scheduling, registration, financial clearance and counseling, reception, check-in for appointments and/or procedures, and patient balance collections. The Patient Access Coordinator assists with problem resolution, training, mentoring other team members, and filling in when the team is not fully staffed. This role performs all aspects of the Patient Access Rep position as needed. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting. Strong customer service skills and patient/customer centered focus in positive manner in all situations. Experience PREFERRED: Experience with health insurance, HMO, managed care, electronic m...