Support Agent

Job description

Headway Inc is a global tech company, revolutionizing lifelong learning by creating digital products for over 150 million users worldwide. Our mission is to help people grow. We’re proud to be ranked 4th among the World’s Top EdTech Сompanies by TIME magazine. We believe lifelong learning should be accessible, personalized, and impactful to each individual. That’s how we change the world and why we bring together exceptional minds. The core of our achievements is our team. We believe in people and shared values SELECT . That’s why, together with Olha Saifutdynova , Support Team Lead at Headway Inc, we’re looking for a Support Agent to join our team of superstars transforming the EdTech industry. What product will you be working on? You’ll be working with one of Headway Inc’s products, contributing to a seamless user experience by connecting user needs with product improvements. Why this is exciting: An opportunity to redefine support: shifting from manual work to scalable, AI-powered systems. A high-ownership environment where your ideas influence processes and decisions. A team that values proactivity, systemic thinking, and openness to feedback. Space to experiment, optimize, and...