Patient Connections Specialist

Job description

Department: 09110 GCMG One Health Administration: Corporate - Call Center Status: Part time Benefits Eligible: No Hou rs Per Week: 8 Schedule Details/Additional Information: PRN for Monday to Friday, 8 am to 5 pm. Needed to assist with maternity leave, vacation, high volume Pay Range: $20.80 - $31.20 Essential Functions: - Utilizes a telephone answering platform to answer calls for multiple areas as indicated in efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing of the call. - Maintains expert working knowledge of database applications while ensuring patient privacy. - Works as a team player, while consistently achieving departmental goals and metrics. - Facilitate patient requests in a safe manner. - Engages active listening and critical thinking skills to identify caller needs and effectively processes all calls per appropriate service line guidelines. Physical Requirements: Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of...