Patient Access Liaison

Job description

Status Full-Time Standard Hours per Week: 40 Job Posting Category: Administration: Job Posting Description: Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. The Patient Access Liaison handles patient access requests for Boston Children’s Hospital Primary Care patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care. Key Responsibilities: Position will require a minimum of 8 weeks of fully onsite training. After training, position will be hybrid working at least 2 days per month on site. - Provide centralized scheduling services for the Primary Care Call center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals. - Interact with patients and families via telephone to provide information in response to inquiries. I...