Customer Care Associate (French speaker)

Job description

Customer Care Associate (French Speaking) | Oxford Nanopore Technologies Location: Oxford: Working Model: Hybrid: About Us: At Oxford Nanopore Technologies , we’re enabling the analysis of anything, by anyone, anywhere. Our pioneering nanopore sequencing technology is transforming the way scientists and clinicians understand biology, and delivering an exceptional customer experience is critical to supporting that mission. We’re looking for an French-speaking Customer Care Associate to join our Customer Care team , playing a key role in supporting our French-speaking customer base as well as internal stakeholders. This is an exciting opportunity to be part of a fast-growing, purpose-driven organization where your contribution directly supports world-leading science. About the Role: Customer Care Associates provide outstanding customer service by handling inbound/outbound routine customer inquiries and ensuring a positive experience for both external and internal customers. This role is responsible and accountable for supporting customers and solving any issues using ONT specific communication channels, performing standardized work routines with close supervision, and collaborating w...