Travel Support Agent – Swedish Language

Job description

Who are we? We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go! Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges. We are now looking for a Travel Support Agent to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough. Let’s connect and discuss how you can make a difference on our team! Apply to DIB if you have: - Excellent knowledge of Amadeus GDS, with at least 2 years of experience - Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds - Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation - Fluency in spoken and written Swedish and English – knowledge of Danish and/or Norwegian is a plus - Willingness to work evenings, night shifts, and weekends from home (shift-based work) - A genuine p...