Banquet Server (On-Call) - InterContinental Houston

Job description

JOB OVERVIEW: Provide prompt and courteous food and beverage service to guests during banquet/catering functions. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. DUTIES AND RESPONSIBILITIES: Financial Returns Properly store all reusable goods. People: Perform pre- and post-shift side work; set-up, condiments, etc. Guest Experience: Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests. Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations. Responsible Business: Clear tables after service. Remove trays of dirty dishes, silverware and glasswar...