Junior IT Systems Support Specialist

Job description

Description Schedule: Monday - Friday, 8:00am - 5:00pm On-Site: Syracuse, IN: HELP KEEP THE SYSTEMS THAT POWER MANUFACTURING AND OPERATIONS RUNNING WITHOUT INTERRUPTION. POLYWOOD® is looking for a Junior IT Systems Support Specialist who thrives in a high-accountability environment and takes ownership of resolving issues end-to-end. This role sits on the front line of IT and business systems support, ensuring employees across corporate and satellite campuses can operate without disruption. This is not a passive support role. You will own your service desk workload, develop a deep understanding of endpoint technologies and business systems, and contribute directly to operational continuity. If you communicate proactively, execute with discipline, and take responsibility for outcomes, this role is for you. What You’ll Do: - Own and drive service desk tickets to resolution with urgency and accountability. Do not let tickets stagnate. Escalate when needed. - Document every issue and resolution thoroughly, strengthening the team’s knowledge base. - Provide hands-on support for endpoint technologies including laptops, peripherals, mobile devices, A/V equipment, and manufacturing floor sy...