Shift Leader

Job description

The Shift Leader assists the Restaurant Manager with management activities and duties. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures all Crew Members performing their job responsibilities and meeting expectations in all areas of their job description. Must be a minimum of 18 years of age. ESSENTIAL FUNCTIONS: - Takes necessary action to ensure all Guest receive “SUPERSTAR Service”; anticipates and exceeds the Guests needs; handles situations and requests immediately in a positive manner - Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately. - Consistently enforces and maintain all Quality, Service, and Cleanliness standards. - Monitors and maintains proper staffing level and labor costs. - Create a friendly atmosphere for employees and Guests. - Effectively train Crew Members. - Provide direction and supervision for Crew Members. - Support efforts to maximize sales and profits and minimize controllable costs. - Effectively plan, organize, and im...