Sales and Service Overnight

Job description

THIS IS AN OVERNIGHT POSITION: JOB SUMMARY: The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment. ESSENTIAL DUTIES & RESPONSIBILITIES: Member Engagement Uphold Service Commitments and drive member satisfaction by: Guest Experience & New Member Onboarding - Ensuring members receive a friendly greeting/check-in and prompt attention to their needs - Maintaining name relationships with members and serving as a resource for their questions or concerns - Resolving member concerns as they arise...