Customer Care Professional – Merchant Services

Job description

Every one of our Customer Care Professionals represents the American Express Brand. They take their work personally because they are more than a friendly voice on the phone, they are problem solvers and relationship builders. And the people you will work with, and the customers you will care for, value your passion and unique personality as much as we do. Global Merchant Operations (GMO) is the operational backbone that enables American Express merchants to do business with confidence, scale, and continuity across our global markets. The team is responsible for delivering reliable, high-quality servicing to merchants that accept American Express, ensuring seamless day-to-day operations while protecting the brand, mitigating risk, and supporting growth. Customer Care Professionals within the Merchant Servicing UK Team handle customer service inquiries and problems, use computerized systems for tracking information and/or troubleshooting and assess merchant customer needs and suggest/promote alternative products or services. Join our fantastic team for UK Merchant team. Based in Hybrid environment, this includes 3 days a week in the office and the option for 2 days working from home....