Senior Retention Manager

Job description

Description 🤓At TripleTen , we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers. We’re hiring a Sales & Retention Manager to oversee a high-impact squad of Retention Managers who turn refund requests into renewed commitment . This is a hands-on management role for someone who knows how to close high-ticket sales , motivate a team , and hit KPIs fast . You’ll be at the frontline of saving clients — and revenue — while shaping the future of our retention strategy across our students. What you will do: - Own team KPIs — monitor results daily, identify gaps, and implement action plans to hit targets - Lead, coach, and develop the retention team through regular trainings, call reviews, and structured performance improvement - Build and maintain scripts, playbooks, and objection-handling frameworks to continuously raise team standards - Handle escalated and critical customer cases independently, making final decisions on com...