Director, Software Product Management & RE

Job description

Company Profile: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment, and wealth management services. The Firm's employees serve clients worldwide, including corporations, governments, and individuals from more than 1,200 offices in 43 countries. In Technology, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. What you’ll do in the role: Morgan Stanley Services Group Inc. is seeking a Director, Software Product Management & RE in Boston, MA to deploy and maintain comprehensive monitoring, logging, and alerting. Handle incident response, root cause analysis, and post-mortem reviews for time resolution of production outages and participate in 24/7 on call rotation. Handle AI Enhanced Knowledge Management efforts of the Production Support team. Embed content and documentation from multiple sources, and maintain centralized knowledge repository and regular validation. Build and implement self-healing capabilities for detecting and remediating Production issues. Plan, execute, and...