Customer Service Representative(19323)

Job description

Job Title: Customer Service Representative Location: Castlebar Reporting To: Customer Service Manager Job Summary: To actively develop long-term relationships with an assigned client group by connecting with key business stakeholders. To liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of orders according to Customer needs. Key Responsibilities: - Use the company system and various software packages to process customer purchase orders. - Produce work instructions for release to production to fulfil customer purchase orders. - Provide customer order confirmation in a timely manner. - Ensure that pricing is correct at order entry to facilitate invoicing. - Issue quotations to customers and follow up for customer feedback. - Respond to customer inquiries. - Maintain and update work instructions for assigned customer group. - Maintain key data for assigned customer group. - Provide information to CS Manager to facilitate KPIs and produce and circulate daily/monthly reports as required. - Provide back up to other customer service functions including cross training. - Attend daily meetings with various functions when required. - Ha...