Guest Communication Executive (Reservation)

Job description

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea. - An exceptional opportunity to join our high-profile hotel in Istanbul. - The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. - Be a part of the highly experienced team. Key accountabilities: - Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues. - Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations - Representing the hotel in accordance with all Peninsula Standards and Service Principles General requirements: We look forward to welcoming you to the Peninsula family and receiving your resume. - Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations. - Thorough...