Help Desk Technician I

Job description

Willdan is seeking a Help Desk Technician I for our San Francisco office. This hybrid position requires three days a week in the office. The Help Desk Technician I provides first-level technical support to end users across the organization, ensuring a high level of customer service, quick response times, and efficient issue resolution. Responsibilities include supporting hardware, software, enterprise applications, and network connectivity issues across local and remote offices. Support is provided through a ticketing system, phone, chat, and in-person interactions. The ideal candidate is detail-oriented, customer-focused, works well independently and within a team, and is eager to develop their technical skillset while contributing to service improvement initiatives. Technicians in this role are expected to manage their time effectively, follow established procedures, maintain documentation, and take ownership of tasks through completion. Essential Duties & Responsibilities: - Provide timely technical support for desktops, laptops, mobile devices, peripherals, printers, phones, and basic networking issues. - Respond to and manage helpdesk tickets, phone calls, and in-person reques...