Pension Customer Support Analyst

Job description

Are you passionate about delivering outstanding customer service and eager to grow your expertise in pension and investment products? Join our Personal Investing Pension team, where you’ll play a key role in supporting clients and internal stakeholders, driving operational excellence, and contributing to process enhancements as we transition to a new administration platform. Job summary: As a Customer Support Analyst in the Personal Investing Pension team, you respond to client and stakeholder queries regarding pension transfers, drawdown, contributions, and other operational tasks. You build expertise in our ISA product, support process improvements, and collaborate with internal teams to resolve issues efficiently. Together, we create positive client experiences and drive continuous improvement across our operations. Job responsibilities: - Respond accurately and promptly to client queries regarding pension drawdown, contributions, and transfers. - Support internal stakeholders by addressing operational questions and providing timely information. - Conduct client outreach to support crisis management and resolve issues effectively. - Collaborate with internal teams to resolve ope...