Supervisor, Service Operations, IT

Job description

Job title: Supervisor, Service Operations, IT Department: Global IT Services: Location: Delta Park: GLS: M02: Working hours: Monday - Friday, 37.5 hours a week A brighter future awaits you: CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses. Job summary – What to expect: As the IT Operations Supervisor for EMEA in our Global IT Services team, you will manage day-to-day operations of the regional Service Desk, including processes and procedures, scheduling, escalations, and reporting, while ensuring the IT Operations function provides the best possible service to their customers and that staff and resources are allocated appropriately. Your responsibilities will include: A full job description is available upon request. - Acting as the first point of management escalation for areas of responsibility. - Collaborating and partnering w...