Peak Member Service Teller

Job description

As a Peak Teller for our Fitchburg branch, you are responsible for engaging in meaningful conversations with members during high volume hours. You will complete a variety of banking transactions for members with a high degree of accuracy. We are looking for team members who will listen carefully to our members' needs to uncover ways to help improve their financial situation. The ideal candidate will be outgoing with outstanding communication skills, the ability to multi-task, and a passion for helping people. Essential Functions: - Act as the face of the organization and first point of contact for members. - Ensure all member requests are processed accurately and efficiently - Build and maintain positive rapport with members, and actively solicit their needs and suggestions. - Make recommendations, offer advice and refer members to other solutions in an effort to help them improve their financial situation. - Conduct teller transactions, fulfill the needs of members accurately, and balance each day. - Resolve account errors and provide maintenance on accounts for members. Assist members in identifying potential problems and present solutions along with associated advantages and dra...