Inbound Personal Banker (Express Service Associate)

Job description

At Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As the Express Service Associate at our Miramar Operations Center, you will promote SCCU’s financial products by converting inbound and outbound member calls into successful sales, providing exceptional service, delivering accurate product information, addressing inquiries, and guiding members to the most suitable solutions. Why Join SCCU?: - Member-Focused Mission : Be part of a not-for-profit organization that reinvests in its members. - Hybrid & Flexible Schedule Options - Career Growth : We prioritize internal promotions and offer on-the-job training. Express Service Associate Key Responsibilities: - Handle outgoing and incoming member phone calls, conduct loan interviews, assesses member needs, and cross sells other SCCU products and services. Provide fast, friendly, effective service to the members. - Opens new memberships and looks for opportunities to add-on deposit products for existing members to ensure the retention and profitability of members. - Analyzes loan applicat...