Complex Credit Collections Manager

Job description

Join a team that's All Kinds of Useful At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey. - Lead Origin's most complex and high-value portfolios - Embed a culture of accountability, continuous improvement and high performance - Melbourne based About the Role: As High Value Collections Manager, you will lead a small, high‑performing team responsible for managing Origin’s most complex and high‑value debt portfolios across residential, SME and commercial customers. This senior leadership role operates at the intersection of commercial performance, customer outcomes and regulatory compliance. You’ll drive strong recovery outcomes while ensuring fair and compliant treatment of customers, particularly in sensitive and high‑risk scenarios. In addition to uplifting capability within your current team of two, you will help expand and su...