Customer Service Representative- Manufacturing

Job description

Overview In this role, employees are expected to work both independently and collaboratively in a fast-paced environment. This includes taking ownership of day-to-day responsibilities, while proactively communicating and coordinating with team members and cross-functional partners when needed. We value individuals who are professional, respectful, and solution-oriented in their interactions with customers, suppliers, and internal teams. At the same time, this role requires confidence and sound judgment—knowing when to ask for support, when to escalate concerns, and when to advocate for the right outcome. Success in this position comes from balancing accountability, teamwork, and clear communication to ensure work is completed accurately, efficiently, and with a high level of service. Responsibilities: Reporting to the Customer Service Manager, this role is responsible for delivering timely, accurate, and professional support to customers across all interactions. The position serves as a central point of coordination for customer orders, communication, and issue resolution, ensuring consistent and reliable customer experiences. This includes managing sales order entry, responding to...