Housing Services Program Assistant

Job description

Description The Housing Services Program Assistant serves as a first point of contact for clients, responsible for triaging inquiries, scheduling appointments, and clearly explaining program policies and procedures. The position provides information and appropriate referrals, supports accurate data entry and reporting, and completes a variety of administrative tasks to ensure efficient program operations. This role requires regular interaction with the public and a strong commitment to delivering professional, responsive, and client-centered service. Pay is commensurate with experience. Requirements: Essential Duties and Responsibilities: 1. Serve as the first point of contact for all Housing Department programs. 2. Triage calls, emails and walk-in inquiries. 3. Schedule client appointments, intakes and program services; assisting clients & gathering information. 4. Maintain organized electronic and/or paper filing systems. 5. Collaborate with program staff. 6.Provide high-quality customer service with professionalism, confidentiality, empathy, and cultural sensitivity. General Expectations: 1. Be committed to KVCAP's mission. 2. Adhere to all agency and program policies and proced...