SMB Account Manager

Job description

Job Description: Roles and Responsibilities •Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts. •Understand key performance metrics. •Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments. •Responsible for management of all commercial relationship items including pricing negotiation, renewals, M&A and expansion. •Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting. •Partner with assigned Customer Success Managers to deliver quarterly business reviews. •Partner with Support and L&D teams to ensure user needs are being addressed. •Maintain engagement within assigned accounts while engaging in customer relationship building to increase Customer Champion/Referral program •Conduct prospecting activities to identify key opportunities for expansion. •Respond to account escalations or information requests in a timely manner. •Partner with Contracts Team to fully understand the defined Customer’s with renewal targets, understanding co...