HP Additive Manufacturing Customer Assurance Product Manager

Job description

HP Additive Manufacturing Customer Assurance Product Manager Description -: Job Summary: HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio. We are seeking a highly motivated Product Support Manager (PSM) to drive global support strategy and ensure products meet the highest standards of quality, reliability, and customer satisfaction. Responsibilities: Service Strategy & Product Readiness: - Lead the definition and deployment of global support strategies for HP’s Additive Manufacturing product lines. - Drive service readiness for new product introductions, ensuring diagnostics, documentation, service kits, training, and support processes are fully prepared for launch. - Partner closely with R&D and Product Management to influence design for serviceability and customer experience. Customer Feedback: - Serve as the global focal point for high‑complexity customer escalations, coordinating cross‑functional resources to drive rapid root-cause identification and resolution. - Assess customer impact for top offenders, establish containment plans, and lead communication to internal and external stakehold...