Highline Warranty Administrator

Job description

Responsibilities: Warranty Claims Management: Oversee all aspects of warranty processing, from start to finish, ensuring accurate and timely handling of claims. Record Keeping: Review and validate warranty claims for accuracy and completeness, coordinating with internal departments to obtain necessary documentation. Problem Resolution : Addressing and resolving any issues or discrepancies related to warranty claims Coordination : Working closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission Communication: Communicate effectively with customers, dealers, and manufacturers regarding warranty claims. Process Improvement: Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency. Requirements : Experience: Prior experience in warranty processing or administration is required. Experience with Highline for Mercedes Benz, BMW, and Audi strongly preferred. Technical Knowledge: Demonstrated technical knowledge of OEM policies and procedures, and proficiency in using warranty management software and systems. Skills: Strong attention to detail, organizational and time management skill...