Customer Service Representative

Job description

Responsive recruiter Benefits: Who We Are: We are SERVPRO of Richland County. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry. - 401(k) - Competitive salary - Health insurance The Role: Practicing excellent customer service skills, you will be the first point of contact for our customers in distress. You will answer customer calls, evaluate their urgency, and triage for our response. You will communicate with all levels of managers, supervisors, and production technicians. You will ensure that job and contact details are gathered and maintained in the shared technology on which all of your teammates rely for information. SERVPRO of Richland County offers all the services of restoring a property back to its original condition. The Details: - Answer customer calls. - Open job files and monitor file status for important details. - Review and validate initial field documentation. - Create preliminary estimates. - Ensure customer requirements are followed by confirming that communications with the customer an...