Manager, Knowledge Management

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: Our Content & Knowledge Management (CKM) team in Community Support (CS) is growing and we want you to be part of it! CKM makes accurate and authoritative information available at scale by creating, editing, and managing metadata and support content—including the public Help Center and internal knowledge bases—used by customers, CS agents, and consuming applications. The difference you will make: This role requires candidates to be based in the United States or Canada. This role is not eligible for relocation support. As a KM manager, you are entrusted with leading a group of content professionals responsible for capturing, curating, and codifying information—standardizing and structuring it so humans and machines can consume it. The role requires fostering a culture of creativity, innovation, colla...