Helpdesk Controls Engineer

Job description

Location: Hybrid - Greater Indianapolis Area (Home office located in Noblesville, IN) Travel Requirement: Travel up to 40% Salary Range: $75,000 - $85,000: The Helpdesk Controls Engineer is the liaison for Comecer Inc. customers to the Comecer Service team. They provide support to the field team regarding information and tools necessary to perform service activities. This position ensures efficient service execution, customer satisfaction, and improved service timelines. This position will include activities for Radiopharma, Pharma and Cell & Gene Therapy (ATMP) equipment and projects in North America. Key Responsibilities: Service Support: - Monitor Help Desk America and Service America email and create/update all service request tickets in our system and Fusion - Coordinate and support remote service support - Perform remote customer troubleshooting and repairs - Support and deescalate unfavorable/high profile customer interactions and situations while working closely with all relevant teams. - Responsible for handling both warranty and non-warranty service opportunities directly with the Customer in coordination with the Comecer Inc. service department. - Help coordinate prepari...