North America Asset Manager Client Services, VP
State Street · Kansas City, Missouri, US
Who we are looking for The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respec...
Job description
Who we are looking for The Client Service Vice President is a client facing role, and acts as the key contact point for our asset manager clients with respect to Why this role is important to us You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for. What you will be responsible for - Daily servicing of the account, SLA requirements etc., - New services and/or changes to service and associated billing adjustments - Escalation of service Issues and/or performance concerns - Coordinating Standard KPI and Service Level Meetings - Acting as the client’s sponsor when working with internal State Street teams - Query resolution - Periodic compliance processes including Year End co-ordination, AML reviews, FTOP reviews etc. Wh...