LEGOLAND CA Hotel Front Desk Host- Part Time

Job description

What you'll bring to the team Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability. Key Objectives: - Welcome guests into the resort with a genuine warm welcome. - Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries. - Ability to work under pressure and in a fast environment. - Works effectively in a team environment. Essential Functions: - Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided - Maintain and improve the quality of the guest experience - Process all payments according to established hotel requirements - Provide information and assistance to all guests and visitors - Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information - Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX - Play an integral part in assisting with emerge...