Service Writer/Advisor

Job description

Description United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as, consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts,sales,service, and transportation. Purpose: Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Responsibilities: - Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work - Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met - Works with Service Manager to identify and execute continuous process improvements - Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction...