Primary Care IT Support Lead

Job description

Overview The Primary Care IT Support Lead serves as the single point of contact for all HealthDrive Primary Care providers experiencing technology issues with the Ethizo EMR and related systems. This role owns the complete ticket lifecycle from intake through resolution, including triage, direct resolution of technical and administrative issues, escalation to Clinical Informatics for clinically-driven questions, and management of the vendor escalation process with Ethizo via ZenDesk. The role also encompasses the existing IT responsibilities of laptop and Samsung phone provisioning, Microsoft Office support, and browser and connectivity troubleshooting for Primary Care providers. The hourly pay range for this position is $26.00 - $36.00 per hour. What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, lunch program, hybrid schedule opportunity, Verizon Wireless, Dell, and other employee discounts, profit sharing, employee referral bonuses, and more. HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living fa...