Front Desk Manager

Job description

The Front Desk Manager will lead a team that creates a warm, inviting, and memorable experience for our owners and guests. This position will directly oversee the front desk, night audit, and PBX Agents. This individual will participate in the hiring, training, development, compensation, evaluation, and supervision of all Front Desk and PBX personnel. Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition. This Front Desk Manager will serve as a role model, develop talent, and provide staff support in handling complex situations. Other activities include folio research, posting, discrepancies, and any related cash handling issues. The Manager will confer with other departments to coordinate and follow up on all guest information. Maintains a high and visible profile by being in the lobby during peak check-in hours. COMPANY BENEFITS: - Comprehensive Benefits: Medical, Dental, Vision & Prescription - Other Elective Coverages: Pet Insurance, Short & Long Term Disability, AD&D, Hospital Indemnity, Critical Illness, Accident...