CUSTOMER SERVICE REPRESENTATIVE 2

Job description

INDUSTRIAL COMMISSION: Are you ready to work for an exceptional state agency that works to protect the life, health, safety, and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day. CUSTOMER SERVICE REPRESENTATIVE 2 Job Location: Address: Claims Division/Administration/File Room Section 800 W. Washington Street, Phoenix, AZ Posting Details: Salary: $16.40 Grade: 15: Closing Date: May 5, 2026: Job Summary: This position serves a dual role as both a Customer Service Representative and Custodian of Records within the Administrative team of the Claims Division. The primary responsibility is to maintain and manage access to claims records, ensuring accurate and timely fulfillment of requests. Key tasks include verifying, processing, and approving records requests through various channels, including the Industrial Commission of Arizona's on-line Community Portal. This role requires atte...