Front Desk Agent

Job description

Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: - Greet and check-in guests in a friendly manner - Assist in taking reservations, pre-registrations, and room blocking - Assist large groups upon arrival - Assist guests in finding dining, shopping, and other "hidden gems" nearby - Be the first to handle and resolve guest issues - Process payments according to procedure - Upsell additi...