Manager, IT Service Management Operations

Job description

Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview: The Manager, IT Service Management (ITSM) Operations plays a critical role in supporting Exact Sciences’ mission to improve and save lives through early detection and cancer diagnostics. By ensuring high operational standards, service stability, access governance, and user support excellence, this role directly contributes to the reliability of technologies that enable scientific innovation, patient care, and business continuity. The Manager is responsible for leadership and coordination across Change Enablement, Major Incident Management, Access Management, Service Desk Operations (Managed Service), Risk and Impact Management, and Operational Readiness. This role ensures stable IT service delivery by proactively managing operational risks, enabling readiness activities, maintaining disciplined...