Patient Care Liaison

Job description

Description Job Summary: We are looking for a Patient Care Liaison (PCL) to join our team! In this role, you will be the first point of contact for patients, guiding them through their care journey with professionalism and empathy. As a key member of our team, you will manage scheduling, coordinate care, and provide essential support to patients, patient care coordinators, and providers. Your goal will be to create a welcoming and seamless experience for every patient, ensuring they feel supported and valued at every step. Roles & Responsibilities: Patient Support & Scheduling: Welcome patients warmly and assist with check-in and check-out. Schedule, confirm, and reschedule appointments to maintain efficient patient flow. Verify insurance, explain financial responsibilities, and process payments. Manage incoming calls and direct them appropriately. Respond to patient inquiries with professionalism and care. Collect vitals and lab specimens as needed. Educate patients on clinic policies and procedures. Administrative Duties: Maintain and update patient records while following HIPAA and organizational guidelines. Work closely with peers, providers, managers, and billing teams to fost...