Senior Mid-Office Employee (Mortgages)-260505-BRE-002

Job description

Location: Amersfoort, Netherlands Overview: Senior role within a Mid Office environment focused on mortgage applications and underwriting processes. Responsible for coordinating operations, improving processes, and supporting team performance from application approval through to finalization. Key Responsibilities: Set up, manage, and improve training processes Create, analyze, and maintain reports and dashboards Handle administrative coordination (scheduling, leave tracking, authorizations, time checks, mailbox management) Coordinate security incidents and escalate complex cases, issues, and complaints Lead recruitment activities, onboarding, and training of new team members Participate in projects and process improvement initiatives Analyze workflows and drive continuous improvement (Lean approach) Oversee focus areas such as quality, internal controls, complaints, training, risk, and coaching Profile: Strong communication skills with the ability to explain concepts clearly and patiently Customer-focused with a First Time Right mindset Proactive, analytical, and detail-oriented: Comfortable giving and receiving constructive feedback Demonstrates leadership and acts as a role mode...