Field Representative II, MS Onsite Technical Support

Job description

Field Representative II, MS Onsite Technical Support POSITION PROFILE: May do one or more of the following for high-end equipment (segment 5+); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director. This position reports directly to Managed Services Site Leadership, depending on site personnel configuration. Job Duties and Responsibilities: · Follows Ricoh Service Excellence performance requirements. · Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services. · Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner. · Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work. · Achieves Time Productive statistics by meeting standards established by the facility. · Maintains all required reporting tools. · Demonstrates the ability...