Field Service Engineer

Job description

Summary The Field Service Engineer will work closely with the dealers assigned in their territory to develop and maintain the service relationship with the dealer and their customers. Responsibilities: - Interact with assigned dealers daily to support customers in the field. - Travel to dealer and customer locations to provide onsite support, training and troubleshooting of equipment. - Perform on site dealer audits to ensure customer satisfaction across dealer network. - Provide technical support and investigation of issues reported by customers and dealers. - Receive and respond to escalated technical issues by telephone and CRM applications. - Interfaces directly with dealers and customers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions. - Resolve complex technical issues through research, data analysis, and advanced troubleshooting. - Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems. - Serve as technical lead for field evaluation units. - Develop technical documentation including manuals, service bulletins, and work instructio...