Operations Specialist
Forward Air · Groveport, Ohio, US
Position: Operations Specialist Schedule: Mon-Fri 8am - 5pm The Operations Specialist is responsible for managing daily transportation operations within Forw...
Job description
Position: Operations Specialist Schedule: Mon-Fri 8am - 5pm: The Operations Specialist is responsible for managing daily transportation operations within Forward’s Truckload Brokerage. This role focuses on rate negotiation, load optimization, and carrier coordination while developing operational reporting and analytical capabilities. The Operations Specialist serves as a key contact for assigned accounts and plays a vital role in ensuring service excellence and operational efficiency. Qualifications: Skills: Forward Air is an Equal Opportunity Employer. - Independently manage assigned customer accounts, coordinating pick-up and delivery schedules and resolving time-sensitive service issues - Negotiate competitive rates with carriers to maximize profitability while maintaining high service standards - Optimize load assignments and routing for cost-effective and timely delivery execution - Ensure accurate and complete data entry in the McLeod Transportation Management System (TMS) for all assigned loads - Monitor weekly service performance and identify opportunities to improve carrier management and rate strategy - Assist in training and mentoring Operations Coordinators in core oper...