Engagement Manager, Embedded - Pod 4, USA

Job description

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 1500+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. Role Overview: The: Embedded Engagement Manager: is the operational heartbeat of AI‑driven transformation for our customers. Acting as “The Operator”, you drive velocity, clarity, and ROI by orchestrating cross‑functional workstreams, navigating customer dynamics, and ensuring adoption of next‑generation agentic automation. This role sits at the intersection of delivery leadership, stakeholder management, and value realization—designed for someone who thrives inside complex customer environments, influences through trust, and accelerates change rather than simply reporting on it. Key Responsibilities: Drive the customer's AI roadmap, ensuring value realization and measurable outcomes. Co‑own scope definition and estimation for complex, evolving engagements across business and technical workstreams. Lead day‑to...