Customer Service Representative - Hybrid (Bemidji, MN)

Job description

Position Overview: A Member Advisor interacts with our members through the lobby, drive thru and phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc… In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members. Duties and Responsibilities: - Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks - Provide education to our members on self-serve options - Verify endorsements and proper identification on deposit transactions - Execute wire or ACH transferring of funds - Instant issue debit, credit, and gift cards - Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues - Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable - Other duties as assigned Qualification and Skills: - 1+ years of customer service or professional experience working with people and/or cash handling experience required...